Contact Us
Have a question or need help with your account? The support team can assist with account-related issues, technical concerns, payment queries and general feedback. Choose the contact channel that suits your enquiry and include relevant details so the team can respond. If your question concerns a transaction, have the transaction details ready, but never share your password. Please note that Odin Fortune does not accept players from the United Kingdom, so UK residents should not register or deposit.
| Department | Contact |
|---|---|
| Customer support - account and technical help | [email protected] |
| General enquiries - feedback and other questions | [email protected] |
| Affiliate enquiries - partnership questions | [email protected] |
| Telephone enquiries - direct contact | +44 20 7946 0582 |
| Working hours - telephone and email | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact support about detailed requests, account issues, or anything that needs an explanation or supporting documents. Use a clear subject line and include up-to-date contact details so the team can identify your request and reply without delays. If you attach documents, briefly explain what you are sending and why.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple requests via live chat are often handled within a few hours, while email replies may take up to 24 hours. More complex issues - account verification, payment reviews or investigations - can take longer depending on their nature. We aim to keep you updated at every stage until the issue is resolved.
Feedback
We want your feedback, suggestions, and ideas to make the site better. Tell us about bugs, games you want, bonus ideas, or anything that would improve your experience. Every message is reviewed by our team and used to improve the site, promotions, and player support. Your input helps shape future features and keeps the casino simple and enjoyable.